Loyal Customers Terms

How our refer-a-friend programme works

Welcome

Some of our favourite customers found us because a friend was wearing Rethread. If you love the pieces, share them, and we’ll thank you with store credit every time a friend orders.

How it works

  1. Sign up through our Loyal Customers link. We approve accounts within a few days.
  2. Share your personal link with friends, family and your own followers.
  3. Earn 15% store credit on every order a friend places through your link.
  4. Spend it on your next Rethread order.

Your reward

What How it works
Reward 15% of each friend’s order, as Rethread store credit
What it’s calculated on The price your friend paid, after discounts, excluding VAT and shipping
Tracking window 30 days from when your friend clicks your link
When credit is added Once our 35-day return and exchange window has closed. We add confirmed credit once a month.

If an order is returned or refunded, the credit on it falls away.

What counts

  • Online orders through your link. Credit isn’t earned on your own orders, gift card purchases, in-store or showroom orders, wholesale orders, or cancelled, returned or fraudulent orders.
  • If your friend uses a creator’s code at checkout, the order goes to that creator instead.

Using your credit

  • Use your credit on any order at rethread.store.
  • Store credit has no cash value. It can’t be exchanged for cash or transferred to someone else.
  • You can see your referrals and credit at any time in your dashboard.

Sharing guidelines

Please do

  • Share your link with friends, family and your own followers.
  • Be honest about why you love Rethread.
  • Send friends to us for anything about orders, sizing or returns. We’ll look after them.

Please don’t

  • Post your link on coupon or discount websites, or in group chats and forums outside your own circle.
  • Comment with your link on Rethread’s posts or ads, or on other brands’ or creators’ posts.
  • Send your link to people in unsolicited DMs.
  • Place fake orders, or use another account, email or name to refer yourself.
  • Present yourself as Rethread, or as speaking on Rethread’s behalf.

The fine print

  • Joining is by approval, and we can review or close any account that doesn’t follow these guidelines.
  • We may withhold or reverse credit on orders that break these terms.
  • We may update the programme, including the reward rate, with 30 days’ notice. Credit already confirmed is always honoured.
  • Either side can leave the programme at any time. Confirmed credit stays in your account.
  • We only use your personal details to run the programme, in line with POPIA.
  • By signing up, you agree to these terms.

Questions

Email us at marketing@rethread.store, and we’ll help.

Customer Reviews

Overall rating: 4.9 / 5 from 528 reviews.

Customer photo review of Frankie Tank - Black & Cream

Love the top! Fabric is a bit thick which is great, and you can wear it both ways!

Frankie Tank - Black & Cream

Customer photo review of Maya Top - Black

Love love love 😍 I got a few pieces and in love with them all. Such good quality. Highly recommend x

Maya Top - Black

Customer photo review of Ora Shorts - Cream

Love the fabric and the fit on these, perfect for summer!

Ora Shorts - Cream

Customer photo review of Ora Balloon Trousers - Black

I have the Ora pants in both Stone and Black and they are always a hit when im out. I even have my male friends asking if they are unisex which I believe they are. Absolutely no regrets about this purchase :)

Ora Balloon Trousers - Black

Customer photo review of Tokyo Trousers - Black & Cream

Ohhh Alexa and your team 👌🏽😍 You can always have my money everytime! These pants are EVERYTHING! I’m a size 32 and took a size S — the fit is fitting is perfect ! Please please restock the brown .

Tokyo Trousers - Black & Cream

Customer photo review of Bella Trousers - Olive

Wore these for the first time today and the compliments did NOT STOP! They look amazing and they just feel absolutely fantastic to wear. I need them in both colours!

Bella Trousers - Olive

Customer photo review of Gaia Maxi Skirt - Brown

In love with the Gaia Maxi skirt😍 So versatile, can be dressed up or down.

Gaia Maxi Skirt - Brown

Customer photo review of Maya Top - Black

love the fit and style of the top. wore it more than i can count

Maya Top - Black

Customer photo review of Juup Dress - Black Knit

From the material, to the fit, to the design of the dress, I’m really impressed.

Juup Dress - Black Knit

Customer photo review of Ora Shorts - Dark Indigo Denim

I love how I feel in the pants, I love that they are not heavy and that they are easy to style, they look good with anything

Ora Shorts - Dark Indigo Denim

Customer photo review of Alexa Jacket - Black

I loved this outfit so much. I got the blue Jean and the Black

Alexa Jacket - Black

Customer photo review of Iris Wrap Dress - Ivory

I ordered a medium size dress and received a small size that had a strong scent of soap. I sent a mail and I was told that the dress would be picked up and the correct dress would be delivered to me. This morning I received another delivery of a small dress . It makes me wonder if you double check your products when packaging them for delivery… I understood the 1st mistake but the 2nd one has left a sour taste. This was my 1st order to the store.

Iris Wrap Dress - Ivory

Customer photo review of Anna Shirt - Black

Soo trendy! Love that there are so many ways to style it ❤️❤️

Anna Shirt - Black

Customer photo review of Upcycled Tokyo Trousers - Dual Tone Cream & Brown

Absolutely stunning people. Amazing vibe. So helpful and lovely and this is just one of soooo many blooming faaaabulous things I bought! NO REGRETS 💥💥💥💥💥 5 star everything 👏🏼

Upcycled Tokyo Trousers - Dual Tone Cream & Brown

Customer photo review of Gaia Midi Dress - Olive

Such a buttery soft satin and a beautiful colour. So excited to wear it!

Gaia Midi Dress - Olive

Customer photo review of Transformation Trench - Chocolate

Obsession overload, what a coat. It fits perfectly, so cool and stylish. As always Rethread is doing the things..

Transformation Trench - Chocolate

Customer photo review of Juup Top - Black

So stylish and comfortable. On rotation this winter.

Juup Top - Black

Customer photo review of Alexa Jacket - Black

my experience was so smooth, i got my order within 1-3 days which was perfect and i overall just love the feel and fit of the jacket. 100% worth the price

Alexa Jacket - Black

Customer photo review of Ora Balloon Trousers - Black

Absolutely love these pants - I have them in both colours and I constantly get compliments on them. They are a delight to wear!

Ora Balloon Trousers - Black

Customer photo review of Transformation Trench - Stone

That service! My coat arrived quickly and in great condition. No complaints🤩🤩

Transformation Trench - Stone

Customer photo review of Transformation Trench - Black

Absolutely OBSESSED with this trench! The quality is outstanding, every different modification is so flattering, and it's warm and comfy too. I need one in every colour!

Transformation Trench - Black