Shipping & Returns

We hope you love your purchase! However, should you need to make a return, you will have 14 days from your order date to do so.

For international Orders: We do not accept exchanges or returns for international orders. FedEx charges us (the account holder) based on the size of and weight of the return shipment, and as we cannot control what packaging the parcel is returned in, we often get billed 3 or 4 x the amount originally quoted, and therefore cannot guarantee a refund based off of the shipping costs.

For international orders: Only items below $100 have 'insurance' included by FedEx. 

For domestic returns please see details below (South Africa):

1. To request a return please click here. Log in using the email you used to place your order. Alternatively email hello@rethread.store.

2. You may return full priced items for a refund postmarked within 14 days of your order date. 

3. Customers are responsible for return shipping costs as well as any additional costs that we may incur arranging a return. The amount refunded will be amount paid - shipping costs.

If you prefer: you can also arrange your own return shipping to our address: 91 Kloof Nek Road, 1st Floor (above Dinkel Bakery), Gardens, Cape Town, South Africa, 8001.

Please DO NOT ship items back without an approved return request either via the link or email. If you send items back without making contact with us first, your return will not be processed. 

If you are returning garments via courier or post office you must package it carefully so that it does not become damaged en route.

4. To report damaged items, or if the garments are different from what was ordered, kindly send an email to us within 24 hours of delivery, attaching photos and providing a detailed description. In cases where damage stems from a manufacturing fault or human error on our part, we are pleased to facilitate an exchange or return. However, if damage results from customer negligence, we regret that we cannot accept returns or exchanges.

 6. To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it in with the original tags.

7. Returns will be accepted once checked by our team and no defects or damages are found. Please allow 3 - 7 workings days for refunds to reflect. 

8. Rethread is not responsible for items not received due to shipping issues while in transit. 

EXCHANGES

We only accept exchanges for domestic orders (within South Africa). if you would like to change size, or would prefer a different item or even store credit please email hello@rethread.store. Or visit our showroom - 91 Kloof Nek Road, 1st floor (above Dinkel Bakery), Gardens, 8001.