Shipping

Delivery Times

We ship both locally and internationally using trusted couriers.

South Africa

  • Standard Shipping (Economy): 3-7 business days.
  • Express Shipping: 1-3 business days
  • Free Shipping: Available for domestic orders over R1500, and take 3-7 business days.

International Orders:

  • Shipped via TUNL, with option of UPS, FedEx and TUNL economy.
  • Delivery between 5-15 business days (times may vary based on destination and option selected)

Important: Import duties and taxes are paid upfront. For the US, they're already included in our prices. For every other country, they're calculated and added at checkout. No additional fees on delivery will be charged. See our International Shipping & Duties page for a full breakdown.

Local Pick-Up (Cape Town)

You can collect your order or process a return/exchange at:
G19 Old Castle Brewery, 6 Beach Road, Woodstock, 7915

Kindly note, our showroom functions on appointments only, please book before visiting us via Calendly.

 


Returns & Exchanges

We hope you love your purchase, but if you need to return or exchange an item, here’s what you need to know:

Return & Exchange Eligibility

  • Items must be unworn, unwashed, and in their original condition with tags and original packages attached.
  • Returns for cash refunds may be requested up to 14 days from your delivery date.
  • Returns for store credit, gift cards or exchanges may be requested up to 30 days from your delivery date.
  • If you’ve chosen to ship the item back yourself or return it to our Woodstock showroom, please note that we’ll need to receive the item within 7 days of your return being approved. We know life happens and delays can pop up - if that’s the case, please do get in touch and let us know. If we don’t hear from you, the return or exchange will be considered cancelled.
  • Exchanges are subject to stock availability.

International Orders

We strongly discourage international returns. Sending a parcel back to South Africa is expensive: you pay for the shipping as well as South African import duties and taxes, which can easily cost more than the piece itself.

If you'd still like to go ahead, we will accept international returns and exchanges within our returns policy:

  • 14 days from delivery for a cash refund
  • 30 days from delivery for an exchange or store credit

All return and exchange requests must be submitted to us within this period. As international shipping can take longer, we are happy to extend the timeline where necessary, provided your request was made within the policy window. Requests received after this period cannot be accepted.

Once you've let us know, we'll help you every step of the way: getting a shipping quote, arranging the courier and keeping you updated. All shipping, duties and taxes on international returns and exchanges are at your own cost.

Not the right fit? Consider reselling instead. Our pieces hold their value, and reselling locally is usually quicker and cheaper than sending them back to us:

Case study: what an international exchange really costs

A customer in the UK ordered our Maya Maxi Skirt (R2,100, about £90). With shipping, duties and taxes included, her order came to R3,191 (about £140). She loved the skirt but needed a smaller size in a different colour, so we worked out her options with our shipping partner (October 2026):

Option Estimated cost
Ship the skirt back to us (shipping + South African import duties and taxes, which can come to around 40% of the item's value plus shipping) about £65 (R1,500)
Send the new size back out to her about £85 (R2,000)
Total to exchange about £150 (R3,500), more than the skirt itself
Alternative: order the new size, and keep or resell the original about £130 (R3,000)

Ordering again turned out cheaper than exchanging, and she could resell the original skirt to get some of that back. That's exactly what she chose. It's also why we'll always give you the full picture before you spend money on a return.

If you'd still like to go ahead with an international return or exchange, email us at helpme@rethread.store within the policy window and we'll send you a quote.

Sale Items:

  • The same policy as above will apply for items purchased on sale (excluding sample sale items, which are final sale).
  • Sample Sale items are final sale and cannot be returned or exchanged.

Damaged or Incorrect Items
If your item arrives damaged, or you’ve received the wrong item, please email us at helpme@rethread.store within 24 hours of delivery, with clear photos and a short description.
If the issue is due to a manufacturing fault, or we’ve sent you the wrong item, we’ll make it right:

  • South African orders: we’ll arrange an exchange or return.
  • International orders: we’ll find an alternative solution at no cost to you.

We’ll always do everything we can to make sure you walk away happy with your order.

How to Process a Return or Exchange

1. Request a Return/Exchange:

  • Please click here to submit a Return or Exchange
  • For international orders, please reach out with your query in detail to helpme@rethread.store

2. Ship Your Return

  • Customers are responsible for return shipping costs.
  • If you prefer, you can arrange your own return shipping to:
    G19, Old Castle Brewery, 6 Beach Road, Woodstock, 7915
  • Items must be carefully packaged to avoid damage in transit.

3. Processing & Refunds

  • Once received, our team will inspect the item and process your exchange, store credit, or refund (if applicable).
  • Refunds will be issued within 3-7 business days (shipping costs are non-refundable).


Additional Information

No exchanges, returns or refunds for sample sale items.
Do not send returns without prior approval—unauthorized returns will not be processed.
We are not responsible for lost or undelivered returns.

For any questions, reach out to helpme@rethread.store 💛