Arc Charm & Hoop

To request a return please click here. Log in using the email you used to place your order. Alternatively email hello@rethread.store.

• You may return full priced items for a refund postmarked within 14 days of your order date. 
• Sale items cannot be refunded or exchanged.
• To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it in with the original packaging. 
• To report damaged items, kindly send an email to us within 24 hours of delivery, attaching photos and providing a detailed description. In cases where damage stems from a manufacturing fault or human error on our part, we are pleased to facilitate an exchange or return. However, if damage results from customer negligence, we regret that we cannot accept returns or exchanges.
• Customers are responsible for return shipping costs as well as any additional costs that we may incur arranging a return. The amount refunded will be amount paid - shipping costs.
• Rethread is not responsible for items not received due to shipping issues while in transit.

Exchanges:

We only accept exchanged for domestic orders (within South Africa). if you would like to change size, or would prefer a different item or even store credit please email hello@rethread.store. Or visit our showroom - 91 Kloof Nek Road, 1st floor (above Dinkel Bakery), Gardens, 8001. 

Online purchases are only to be exchanges at the Rethread Showroom, or via post - not at any other stockist or retail location.

To book an exchange appointment at our showroom please click here.