Rethread Gift Card

We ship internationally. Free Shipping on all domestic (South African) orders over R1000.Shipping Cost + Time:

• Express Shipping - R150: 1 - 3 Working Days 
• Standard Shipping  - R99: 3 - 7 Working Days 
• Free Shipping (Over R1500): 3 - 7 Working Days

International Shipping: 

• Shipping Rate Calculated at Checkout
• All International orders are shipped with FedEx Express. 
• Shipping Time: 3 - 7 Working Days

Rethread is not responsible for items not received due to shipping issues while in transit.

We hope you love your purchase! However, should you need to make a return or exchange, you will have 14 days from the day your order isdeliveredto do so. See further details below.Returns:Please note we unfortunately DO NOT offer returns or exchanges for international orders, at this time. To request a return please click here. Log in using the email you used to place your order. Alternatively email helpme@rethread.store.

Terms & Conditions

• You may return full priced items for a refund postmarked within 14 days of your delivery date. 
• Sale items cannot be refunded or exchanged.
• To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it in with the original packaging. 
• To report damaged items, kindly send an email to us within 24 hours of delivery, attaching photos and providing a detailed description. In cases where damage stems from a manufacturing fault or human error on our part, we are pleased to facilitate an exchange or return. However, if damage results from customer negligence, we regret that we cannot accept returns or exchanges.
• Customers are responsible for return shipping costs as well as any additional costs that we may incur arranging a return. The amount refunded will be amount paid - shipping costs.
• Rethread is not responsible for items not received due to shipping issues while in transit.

Exchanges:We only accept exchanges for domestic orders (within South Africa). If you would like to change size, or would prefer a different item or even store credit please email helpme@rethread.store. Or visit our showroom - Unit G19, Old Castle Brewery, 6 Beach Road, Woodstock, Cape Town, 7915. The same terms & conditions apply for exchanges as they do for returns. (see above)Online purchases are only to be exchanged at the Rethread Showroom, or via post - not at any other stockist or retail location.To book an exchange appointment at our showroom please click here. 

All Shipping Costs for returns & exchanges are for the customers account.